Stand By Generator Installation Privacy Policy

Last Updated: January 1, 2025

1. Introduction & Operational Scope

This Privacy Policy explains how Stand By Generator Pros ("we," "us," "our," or "the Company"), operating the website https://standbygeneratorinstallations.com, collects, processes, stores, and safeguards personal information obtained through our digital channels and telephone dispatch lines (including 877-399-5948).

Stand By Generator Pros operates as an independent dispatch and contractor referral network. We connect residential homeowners, commercial property managers, and industrial facility operators across the United States with independent, qualified electrical contractors who specialize in Stand By Generator Installation, automatic transfer switch wiring, and emergency backup power solutions. By using our website, submitting an inquiry form, or contacting our telephone dispatch line, you consent to the data practices described in this Privacy Policy.

2. Information We Collect

We collect information necessary to evaluate your backup power requirements, facilitate local contractor dispatch, and deliver responsive customer service. This includes:

A. Information You Voluntarily Provide

• Contact Information: Full name, telephone number, email address, physical property address, city, state, and postal code.
• Property & Electrical Specifications: Estimated residential or commercial square footage, existing main electrical panel rating (e.g., 100A, 150A, 200A, 400A), preferred fuel supply (natural gas, on-site liquid propane, or diesel), and critical electrical circuits requiring emergency backup coverage (e.g., central air conditioning, well pumps, refrigeration, medical life-support equipment).
• Communications Records: Content of emails, text messages, inquiry form submissions, and customer service requests submitted through https://standbygeneratorinstallations.com.

B. Telecommunications & Call Recording Data

When you call our telephone dispatch line at 877-399-5948, our telecommunications service providers automatically record telephony routing data, including your incoming caller ID, originating phone number, call duration, timestamp, and geographic region. Telephone conversations may be monitored and recorded for quality control, technical training, dispute resolution, and contractor dispatch verification.

C. Automatically Collected Technical Information

When you browse https://standbygeneratorinstallations.com, our web servers and analytics systems automatically log standard web usage metrics:

• Internet Protocol (IP) address and approximate geographic location derived from IP.
• Browser type, version, device manufacturer, operating system, and display resolution.
• Referring webpage URLs, exit pages, clickstream data, search engine queries, and browsing timestamps.

3. How We Use Collected Information

Information collected through Stand By Generator Pros is utilized strictly for legitimate business and operational purposes:

• Contractor Matching & Dispatch: Connecting property owners with independent regional electrical contractors equipped to perform on-site electrical load audits, calculate locked rotor amperage surges, and deliver equipment installation estimates.
• Customer Support & Quote Communication: Responding to sizing inquiries, scheduling on-site electrical evaluations, and communicating project permit timelines.
• Service Verification & Quality Control: Reviewing recorded telephone dispatch calls to ensure customer inquiries are answered accurately, professionally, and in accordance with technical electrical standards.
• Network Security & Fraud Prevention: Detecting invalid form submissions, preventing automated bot traffic, and protecting our infrastructure against cybersecurity threats.
• Legal & Regulatory Compliance: Satisfying municipal utility inspection requirements, complying with applicable federal telecommunications laws, and enforcing our Terms of Service.

4. Information Sharing & Third-Party Disclosure

We respect your privacy and handle project information with strict professional care. We disclose your information only under the following circumstances:

A. Local Electrical Contractors & Service Partners

To fulfill your request for Stand By Generator Installation, we share your contact information, service address, and electrical load details with qualified independent electrical contractors operating within your local jurisdiction. These contractors use your information solely to conduct site assessments, verify gas meter and panel capacities, and execute electrical installations.

B. Technology & Telecommunications Vendors

We work with trusted third-party technology providers who support our digital infrastructure, including cloud hosting vendors, telephony routing carriers, customer relationship management (CRM) software, and website analytics providers. These vendors access data strictly under confidentiality obligations to perform services on our behalf.

C. Legal Requirements & Safety Enforcement

We may disclose personal data if required by law, court order, subpoena, or government regulatory agency, or if we believe disclosure is necessary to investigate illegal conduct, protect the safety of technicians and homeowners, or defend our legal rights.

D. No Sale of Personal Information

Stand By Generator Pros does not sell, rent, lease, or trade personal customer data to third-party data brokers or marketing firms for unrelated commercial solicitations.

5. Cookies and Web Tracking Technologies

https://standbygeneratorinstallations.com uses standard web browser cookies and similar tracking identifiers to optimize website navigation, analyze traffic patterns, and measure marketing performance. A cookie is a compact text file stored on your computer or mobile device.

• Essential Cookies: Required for fundamental site performance, page routing, and secure SSL/TLS connections.
• Performance & Analytics Cookies: Enable us to monitor visitor volume, popular service pages, and geographic visitor distribution to improve website responsiveness.

You can adjust your browser settings to decline cookies or alert you when cookies are being transmitted. However, disabling cookies may impact your browsing experience and certain interactive features of our website.

6. Telephone Consumer Protection Act (TCPA) Consent

By dialing 877-399-5948 or submitting your contact telephone number through any web form on https://standbygeneratorinstallations.com, you provide express written authorization for Stand By Generator Pros and our affiliated network of independent electrical contractors to contact you via telephone call or SMS text message at the telephone number provided. This contact is strictly related to your inquiry regarding generator equipment, load sizing, site inspections, and installation quotes. You acknowledge that consent is not a mandatory condition of purchasing any equipment or service, and you may revoke consent at any time by notifying dispatch or replying STOP to any text message.

7. Data Security Safeguards

We maintain industry-standard physical, electronic, and managerial safeguards to protect personal information against unauthorized access, alteration, destruction, or disclosure. All web traffic to https://standbygeneratorinstallations.com is encrypted using Secure Sockets Layer / Transport Layer Security (SSL/TLS) protocols. However, no digital transmission across the public internet or wireless network is 100% impenetrable; therefore, we cannot guarantee absolute security against malicious third-party attacks.

8. Data Retention

We retain personal contact details and call logs only as long as necessary to fulfill the purposes outlined in this policy, support ongoing contractor dispatch operations, resolve disputes, satisfy municipal utility audit timelines, and comply with statutory legal requirements.

9. State Privacy Rights (California, Virginia, Colorado & Others)

Depending on your state of residence, you may have specific statutory privacy rights regarding your personal information:

• Right to Know / Access: You may request disclosure of the specific categories and pieces of personal information collected about you over the preceding twelve months.
• Right to Correction: You may request correction of inaccurate personal records.
• Right to Deletion: You may request deletion of your personal information, subject to statutory exemptions (such as completing an ongoing installation or complying with municipal permitting laws).
• Right to Non-Discrimination: We will not deny services, charge different prices, or provide a lower quality of service for exercising your privacy rights.

To exercise your statutory privacy rights, submit a written request via email to contact@standbygeneratorinstallations.com or call our dispatch office at 877-399-5948.

10. Children's Online Privacy Protection (COPPA)

https://standbygeneratorinstallations.com is directed exclusively to property owners, facility managers, and adults aged 18 and older. We do not knowingly solicit or collect personal information from individuals under the age of 18. If we discover that personal data of a minor has been collected without parental consent, we will immediately purge that information from our records.

11. Revisions to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at our discretion to reflect advancements in technology, updates to utility regulations, or changes in legal standards. Revised versions will be published directly on this page with an updated "Last Updated" date. Continued use of our website or phone lines following the posting of revisions constitutes acceptance of the updated terms.

12. Contact Information

If you have questions, comments, or requests concerning this Privacy Policy or our data handling practices, please contact our dispatch administration team: