Stand By Generator Installation Terms of Service

Last Updated: January 1, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you (whether individually or representing a residential household or commercial entity, "you" or "User") and Stand By Generator Pros ("Company," "we," "us," or "our"), governing your access to and use of the website https://standbygeneratorinstallations.com and our telephone dispatch services accessible via 877-399-5948.

By browsing this website, requesting a consultation, placing a telephone call to our dispatch lines, or requesting a quote for Stand By Generator Installation, you expressly acknowledge that you have read, understood, and agreed to be bound by all of these Terms. If you do not agree with all of these Terms, you are expressly prohibited from using our website and dispatch services and must discontinue use immediately.

2. Referral & Dispatch Service Disclosure (Not a Direct Contractor)

PLEASE READ CAREFULLY: Stand By Generator Pros operates strictly as a marketing, lead referral, and dispatch coordination platform.

• Stand By Generator Pros is not an electrical contracting company, engineering firm, general contractor, or public utility entity.
• We do not directly sell, construct, assemble, wire, or physically install standby generators, automatic transfer switches, or gas supply lines.
• Our primary function is connecting consumers seeking backup energy solutions with independent, third-party electrical contractors who operate within their local geographic territory.
• All on-site site surveys, electrical panel assessments, kilowatt load calculations, permit filings, gas utility meter coordination, physical pad pouring, and electrical wiring are performed exclusively by independent third-party electrical contractors.

3. Independent Contractor Relationship

The electrical professionals and service companies connected through Stand By Generator Pros are independent contractors and are not employees, agents, joint venturers, or legal representatives of the Company.

• Any price estimate, formal proposal, installation contract, work schedule, or labor warranty is formed solely and directly between you and the executing independent electrical contractor.
• Stand By Generator Pros does not control, supervise, manage, or direct the physical methods, construction techniques, safety protocols, or labor employed by independent contractors during generator installation.
• We do not guarantee or warrant the quality, timeliness, licensing status, insurance coverage, or municipal code compliance of any third-party contractor's workmanship. Property owners are encouraged to independently verify the credentials, local licensing, and liability insurance of any contractor performing work on their premises.

4. Electrical Load Sizing & Preliminary Estimates

Any kilowatt recommendations, equipment sizing discussions, or preliminary pricing estimates provided over the telephone or via web forms represent non-binding general approximations based on customer-provided information.

• True standby generator sizing requires calculating continuous household load requirements alongside momentary motor locked rotor amperage (LRA) surge draws (such as central air conditioning compressors, geothermal heat pumps, well pumps, and electric water heaters).
• Final equipment selection, automatic transfer switch amperage (e.g., 100-amp, 200-amp, or dual 200-amp split service), and fuel delivery line diameters must be verified through an on-site physical inspection conducted by the executing electrical contractor.
• Actual project costs will vary depending on distance from electrical panel to outdoor pad, service panel upgrades, gas utility meter flow capacities, municipal permitting fees, and local utility disconnection charges.

5. Property Access, Clearances & Site Conditions

When scheduling an on-site evaluation or installation, property owners agree to provide safe, unobstructed access to the proposed generator installation pad, main electrical service entrance, electric utility meter base, and fuel supply lines.

• National Fire Protection Association (NFPA) Setbacks: Standby generators emit carbon monoxide exhaust during operation. Installations must strictly comply with NFPA 37 clearances, maintaining a minimum distance from operable windows, exterior doors, soffit vents, and combustible wall cladding as mandated by local municipal building codes.
• Underground Utility Marking: Property owners must coordinate or cooperate with mandatory 811 utility mark-outs prior to trenching electrical conduit or fuel piping. Property owners must identify any private subterranean lines, including sprinkler lines, septic tanks, underground propane lines, and invisible pet fencing.

6. Municipal Permits, Codes & Utility Disconnections

Stand By Generator Installation requires compliance with the National Electrical Code (NEC Article 702), municipal building ordinances, and local power company interconnection rules. The executing electrical contractor typically secures necessary electrical and mechanical permits and arranges coordinated utility service disconnects with the power company. Property owners agree to provide required documentation and authorization for municipal inspections.

7. Equipment & Manufacturer Warranties

Standby generator units (including products manufactured by Generac Power Systems, Kohler Power, Cummins, Briggs & Stratton, Champion, and Caterpillar) are covered exclusively by the limited warranties provided by their respective equipment manufacturers. Stand By Generator Pros makes no independent warranties regarding equipment longevity, engine endurance, alternator performance, or uninterrupted power delivery during grid outages.

8. Telephone Communications & Call Recording Consent

By placing a telephone call to 877-399-5948 or providing your phone number on https://standbygeneratorinstallations.com, you acknowledge and consent that calls may be monitored and recorded for quality assurance, training, and dispatch accuracy. You agree to receive telephone calls and text messages from our dispatch center and affiliated electrical contractors regarding your backup generator project inquiry.

9. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, INFORMATION, AND CONTENT PROVIDED ON https://standbygeneratorinstallations.com ARE OFFERED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. Stand By Generator Pros EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT WEBSITE OPERATION WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE PROMPTLY CORRECTED.

10. Limitation of Liability

IN NO EVENT SHALL Stand By Generator Pros, ITS OWNERS, DIRECTORS, AFFILIATES, AGENTS, OR EMPLOYEES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING DAMAGES FOR LOSS OF ELECTRICAL POWER, SPOILED FOOD OR REFRIGERATION, BASEMENT FLOODING, INTERRUPTED HEATING OR COOLING, LOSS OF BUSINESS PROFITS, OR PROPERTY DAMAGE) ARISING OUT OF OR IN CONNECTION WITH:

• YOUR USE OF OR INABILITY TO USE THIS WEBSITE OR TELEPHONE DISPATCH SERVICE;
• THE ACTS, OMISSIONS, WORKMANSHIP, ESTIMATES, BREACHES, OR CONDUCT OF ANY INDEPENDENT ELECTRICAL CONTRACTOR CONNECTED THROUGH OUR SERVICE;
• FAILURE OF ANY GENERATOR EQUIPMENT, TRANSFER SWITCH, FUEL LINE, OR UTILITY POWER GRID;
• DELAYS IN MUNICIPAL PERMIT APPROVAL, UTILITY POWER DISCONNECTIONS, OR EQUIPMENT SHIPMENTS.

IF, NOTWITHSTANDING THE FOREGOING, LIABILITY IS ESTABLISHED AGAINST THE COMPANY, OUR AGGREGATE LIABILITY SHALL IN NO EVENT EXCEED ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

11. Indemnification

You agree to indemnify, defend, and hold harmless Stand By Generator Pros, its officers, directors, members, agents, and licensors from and against any claims, losses, liabilities, expenses, damages, and costs (including reasonable attorneys' fees) resulting from or arising out of your violation of these Terms, your interaction with third-party contractors, or property conditions on your premises.

12. Intellectual Property Rights

All content, design assets, text, typography, page layouts, SVG graphics, logos, and software code on https://standbygeneratorinstallations.com are the exclusive intellectual property of Stand By Generator Pros or our licensors and are protected under United States and international copyright, trademark, and unfair competition laws. Unauthorized copying, reproduction, extraction, or scraping of content is strictly prohibited without prior written consent.

13. Governing Law & Dispute Resolution (Arbitration)

These Terms and any disputes arising out of your use of our services shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any dispute, claim, or controversy arising out of or relating to these Terms or our dispatch services shall be resolved through final and binding arbitration administered by the American Arbitration Association (AAA), rather than in court, and you agree to waive any right to participate in a class-action lawsuit or class-wide arbitration.

14. Severability & Entire Agreement

If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. These Terms constitute the entire legal agreement between you and Stand By Generator Pros regarding the use of this website and dispatch services.

15. Contact Us

If you have any questions or concerns regarding these Terms of Service, please contact our dispatch administration team: